Return & Refund Policy

At NEXINTON, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it
  • Unused and unworn, with tags
  • In its original packaging
  • You must provide a receipt or proof of purchase

 How to Start a Return

To initiate a return, please contact us at:
contactnexintonllc@gmail.com

If your return is approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your item

Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival.
If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately so we can resolve the issue quickly.

 Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, plants, etc.)
  • Custom or personalized items
  • Personal care products
  • Hazardous materials

We also do not accept returns on:

  • Sale items
  • Gift cards

 Exchanges

To exchange an item:

  • Return your original item first
  • Once approved, place a new order for the replacement

🇪🇺 European Union (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must still meet the return conditions:

  • Unused
  • In original packaging
  • With proof of purchase

 Refunds

Once we receive and inspect your return:

  • We will notify you of the approval status
  • If approved, your refund will be issued to your original payment method within 10 business days

Please note:

  • It may take additional time for your bank or card provider to process the refund

If more than 15 business days have passed since approval, contact us at:
contactnexintonllc@gmail.com

 NEXINTON Promise

We are committed to providing a smooth and reliable shopping experience. If you have any questions, feel free to reach out anytime.